rigged rules at bingovega

I have been a member of bingo vega for well over min 5 yrs prob longer cant find actual date joined

in these years I have made countless deposts with them never withdrawing ever until last month when i finaly made withdrawl of 1000.00 so was content in thinking this site does pay out its payouts
well low and behold i won a big pot on the keno of 8800.00 excited i cashed out 7500.00
only to be told i cant have it

in my defence thier history only went back for my deposits to june 2011 no further but just in the time from june 2011 to aug 2012 i deposited well over 4000.00 dollars and am more than positive over the years have deposited well beond that amount if you figure min 4000.00 a year in five years it should be around the 20000.00 mark


well this is the leter i have recieved from them This e-mail is to notify you that your $7,500.00 withdrawal request has been declined due to the bonus rules. According to the bonus rules when customers play casino games with bonus funds; and the bonus received is 100% or more of the deposit amount, players must wager the deposit plus associated bonus amount FORTY FIVE (45) times (craps and roulette wagers are not included) to be able to withdraw the winnings:



Apr 23, 2012 7:32:20 PM CA 99.95 197.90 3719628 Bonus Qualified/Awarded: 719086

Apr 23, 2012 7:32:03 PM CC 210.89 310.84 3719627 Bonus: Credit - DEP (311)% Perk bonus on trans #(3719613) /KM

Apr 23, 2012 7:29:26 PM RV 99.95 99.95 3719613 AP



$99.95 + $210.89 + $99.95 = $410.79 x 45 = $18,485.55 (this is the amount you must have wagered before requesting your payout)



However, you only played $5,061.90 before making your $7,500.00 withdrawal request (you need to play $13,423.65 more).



Keep in mind, any redemption request made before the wager requirements have been meet will result in forfeiture of remaining bonuses and the requested amount will be flowed back to the account balance. As stated, your withdrawal funds have just been put back in your bingo account in order for you to play and meet minimum rollover to cashout.



Regards,



Jennifer

Accounting


now since getting this letter i have tried contacting accounting threw the online number only to be told accounting not taking calls anymore

this is unacceptable practice not only not wanting and weasle out of paying with the numbers they are doing but that they say i cant have any of the money

I am at a loss on who to contact to have this fraud investigated what a very dissappointing thing to win something and not be able to get it
if anyone knows how i can go after them to get my payout pls let me know

(also note that been told all moneys have deposited in past years with no withdrawls is not been applied to thier so called formala )
FrozenAngel